Delivery & Returns
Please be aware: Delivery times are taking longer due to the current challenges we all facing, please bear with us as we try to get your orders to you asap.
Delivery of Online Purchases
We pride ourselves in providing an end-to-end service from the store to your home. To achieve this we have our own delivery vehicles available which service Cape Town and surrounding areas. Beyond Cape Town areas we use a preferred service provider which we have selected and entrusted who deliver anywhere within South Africa and abroad. For costing please use our above estimator or contact Enquiries +27 (0)21 691 0878 (Mon. to Thurs.: 9am - 4:30pm, Fri: 9am - 4pm)
Delivery to Cape Town & Surrounds:
The Block & Chisel Delivery Service includes unpack, product assembly, and placement, third-party service providers may differ. Please clear the space before we arrive. Excludes hoisting and carry furniture beyond the 3rd floor unless an elevator is available.
Delivery to Greater South Africa and Abroad:
Delivery handled by our Outsourced Logistics Partners is curbside only unless otherwise arranged. This service does not include assembly or package removal unless arranged.
Pick Up of online purchases may be done at our Cape Town warehouse only. Pick up from our Jhb Illovo store will incur a small subsidized in-transit Cape Town to Jhb cost.
For added services and quotes inquiries call +27 (0)21 691 0878
All orders are dispatched from our Cape Town warehouse only.
Care & Maintenance
Sealed Wood Finishes
Avoid excessive sunlight, dampness and hot or cold conditions. For routine cleaning, use a cloth that has been dampened with water or diluted cleaning polish. Clean spills or smudges with a damp cloth moistened in mild soap or cleaning polish. For nickel and brass hardware, simply clean with a damp cloth. Place a felt or leather pad under all lamp bases and accessories to avoid surface scratches. Polish only every six months with a silicone-free polish, as polishing too often may result in a waxy build-up.
We have a number of Care & Maintenance products and services available for your furniture, please enquire with one of our stores for more details.